Important Information

Important Information about our service:

Leasepoint Vehicle Management Limited are an independent intermediary. We will introduce you to one of our funding/leasing panel.

Leasepoint are committed to treating customers fairly, ensuring our products and services are clearly understood, and to ensuring we are compliant with the rules, principles and practices set out by our governing/regulatory bodies, and trade associations.

This document is designed to help you consider the product offered to you, and your rights associated. Please review your order form and read through this document, so that you are fully satisfied with the; suitability, terminology, and affordability, listed with your proposed vehicle contract, or service from us.

This document is not a set of formal terms and conditions, rather it is a guide to ensure we have provided you sufficient information to help you understand the product, lease, finance agreement, or service you are proceeding with. Full terms will follow from the chosen funder we introduce you to, following finance approval. These documents from the funder will then be signed by you if you are happy with the terms, and wish to proceed. If at this stage, you feel that the product is not right for you, please do not sign the documents provided. Instead, call us to discuss, and we can either arrange to re-work your order, or cancel without any fees to you. Once you have completed our funders documents, and wish to cancel before delivery, cancellation fees will apply.

With our initial quotation, you will where applicable have received an information notice, and our regulatory initial disclosure. If you have any queries regarding any of the information/documentation sent to you, please let us know.

See headings as follows:

1. Pricing and suitability

2. Contract hire (or personal contract hire)

3. Finance lease

4. Personal contract purchase (PCP)

5. Affordability 6. Complaints procedure

7. Administration fee

 8. Fair wear and tear guides (BVRLA)

9. Treating customers fairly

10. Privacy Statement

11. Next steps



1. Pricing and Suitability:

Leasepoint operate in a price driven, competitive market. When providing you with a quotation we competitively tender funding rates across our panel of funders, whilst also applying preferential manufacturer terms, to reach the lowest possible overall cost for each quotation supplied. We do not choose the funder that suits us best, or provides us the best benefit, instead we work to consistently provide best rate, as well as to consider the provision of the right level of customer service, and whole life cost, thus best representing the interests of our customer with each vehicle quoted/ supplied.

The process starts with us quoting you for any vehicle(s) you request. Once we have fully understood your requirements, and you have decided to proceed, we then forward an order form along with the terms listed here, so that you can fully appraise your requirements before going ahead with us.

Once you proceed with us, we will have you confirm your approval by way of an e-sign order form and these terms. Once finance is approved, we will provide you with a formal confirmation of us ordering your car with the manufacturer / factory, and will confirm the actual estimated lead time as provided by our supplier. Following this we will then send to you finance documents.

2. Contract Hire, or Personal Contract Hire:

This is the most common method for the funding of business vehicles. You do not end up with ownership, instead a fixed term hire contract is agreed, along with a predicted mileage. Road tax is included, and contract durations typically range from 24 months to 60 months. It is optional to take a full maintenance contract that covers; servicing, tyres, wear and tear parts, and usually breakdown cover too. Please note that a contract hire cannot be handed back early without charge. As a rule, subject to length of time on lease/remaining payments, there is a 50% of remaining payments ‘early termination charge’ that could apply (sometimes up to 100%). Do not enter in to a contract hire, unless you are happy to commit to the lease duration offered. With Contract Hire, where applicable, VAT is reclaimable at: 50% on the finance element of a rental, and 100% on the maintenance element, should you opt for a fully maintained contract. On hand back the car or van will be inspected, and charges will only be made for damage outside of fair wear and tear. See links below for our industry trade body hand back guides, so that you can appraise condition before expiry / collection of lease. Mileage is also important to estimate correctly, and to monitor during a lease, to avoid hand back excess mileage penalties. We will contact you during your lease, to see if a mileage re-quote is required, or is possible, and we advise that you keep updates on mileage versus contractual allowances. Terms vary from funder to funder, and full conditions will be supplied with every contract we arrange, please review before sign off on all/any orders you place.

Key information:

• Maintenance: Our order form will list either a non-maintained contract, or a fully maintained contract. If non-maintained, you will be responsible for maintenance. A full maintenance package provides tyres, wear and tear parts, and servicing.

• Mileage: Your order form (and any quotations initially supplied) will list the annual mileage for the contract. Should you exceed the mileage limit total for the term of your contract, you will receive on hand back an excess mileage penalty, which is a pence per mile cost as listed on your order. If you reach the end of the contract and hand the vehicle back under mileage, there is no rebate for unused miles. It may be possible to adjust your contractual mileage at any point from 12 months in to the lease term, up to there being at least 6 monthly repayments left. We will contact you to remind you to look at your actual mileage versus contractual obligations, and 12 monthly intervals.

• Road tax: is included for the full term of any contract hire.

• Early termination: A contract hire is a fixed term contract for the use of a vehicle. Before committing please be sure you are happy to take the risk of being locked into the contractual term listed on your order summary. Terms vary from funder to funder, though it is typical that anywhere from 50% to 100% of the remaining monthly rentals due, will be the early termination charge should you wish to cancel your contract before it reaches expiry.

• Condition of vehicle on hand back: We only work with premium funders who work to the BVRLA (our trade body) fair wear and tear guidelines. When providing you a lease cost, a large factor in the rental reached is the residual value calculated by the funding partner we have used. Their residual value allows for the ‘fair wear and tear’ condition of their vehicle upon hand back by you. Therefore, upon collection of the vehicle at the end of your lease, an inspection will be carried out to highlight any damage so that a damage invoice can be raised if applicable. See point 8 below for fair wear and tear guides.

3. Finance Lease:

The same VAT and Tax treatment of contract hire apply to finance lease, though this is a differently structured funding method, available to business users only. Finance lease is not like Hire Purchase, Lease Purchase, or Contract Purchase. You do not end up with automatic ownership of the vehicle. Instead, you settle the entire value of the vehicle over a set period, which is typically 24 months to 60 months. A Final balloon payment is optional, and there are options to control the level of initial payment made. Once the full repayments have been made there are options available. You may choose to nominate a 3rd party to sell to at your chosen price, minus a charge of between 0% and 5% levied by the leasing company/funder. At this point the finance lease is closed off and the provider has no further interest in the vehicle. Alternatively, you may wish to carry on with the vehicle in a ‘secondary hiring period’. In order to do this, you may be charged an annual peppercorn rental, and this will allow you to keep the vehicle until you are ready to exercise your right to sell to a 3rd party.

4. Personal Contract Purchase (PCP):

This is a personal finance plan, which comes with a final ‘optional payment’ which gives you the option of either handing the vehicle back in line with contractual parameters or purchasing at a ‘guaranteed future value’ which is set at the start of the contract.

5. Affordability:

Please ensure you are comfortable with the affordability of any agreement that you enter in to, particularly in respect of the terms noted above and finance methods listed.

6. Complaints Procedure:

 We value your feedback, good or bad. Please let us know what you think of our service. Any feedback you provide is used to help us in our efforts to continually improve and grow. If a complaint should arise, we will promptly work hard to resolve in line with our set procedures and regulatory standards.

In the event of a complaint being necessary, please email: feedback@leasepoint.co.uk and within 2 working hours of your complaint, we will reply to confirm receipt. The complaint will then be investigated internally with any staff, suppliers, or 3rd parties concerned. Within 48 hours we will then respond with an explanation of any issues surrounding your complaint, and if in any way possible, we will offer a resolution to address any outstanding problem(s). Should the issue be more complex, we will endeavour to handle your complaint in a timely fashion. However, our trade body (BVRLA) can be approached to arbitrate if you feel we have not resolved your complaint satisfactorily after 4 weeks, and after 8 weeks you can escalate to the financial ombudsman service.

The BVRLA is our trade body operate an arbitration service, designed to assist with any complaint that is not resolved to your satisfaction. You can obtain a complaint form via the BVRLA website.

7. Administration fee:

Our order form may list an administration fee. This is invoiced by Leasepoint on 14 day terms, following finance approval.

8. Fair wear and tear guides (BVRLA):

 With contract hire (or personal contract hire) you take a vehicle over a set term as listed on your order form, and you agree to hand the vehicle back in line with fair wear and tear standards that are set out within guides that we can supply to you on request, which are created by our industry trade body (BVRLA). We recommend that you appraise any lease vehicles that are due to expire, at least 12 weeks before expiry, so that you can plan for any refurbishment that may be required. A further inspection should also be carried out in the days leading up to expiry. We only work with funders/suppliers, that commit to these guidelines, to ensure you are protected by the principles set by our trade body.

9. Treating customers Fairly (TCF):

Leasepoint operate a robust internal control framework. We take a cautious approach to ensuring we are compliant and that we treat customers fairly. In order to successfully meet our objectives we endeavour to maintain an efficient operating environment adopting a culture, behaviours and approach to products and services that do not result in poor outcomes for customers. We endeavour to deliver on the following outcomes:

• Customers are provided with sufficient (clear, fair and not misleading) information in order to take an appropriate and informed decision on the product.

• Products only reach the customers they were designed for.

• Products are suitable for the target customer’s personal circumstances and meet their needs.

• Products function as expected.

• Underwriting decision are fair and appropriate to their personal circumstances and meet their needs.

• Customers receive a fair and reasoned response to any expression of dissatisfaction.

• Customers are only charged fees in-line with their expectations.

• Customers can be confident that their data is secure.

• Customers can be confident that when an unexpected incident occurs, the business will be recovered and they will not suffer any unfair outcomes.

We measure our success on these outcomes by continually reviewing our customer feedback, and recording any complaints received, or advisories provided by our supplying partners. Our main aim with everything we do, is to ensure customer satisfaction, and our exceptionally low rate of complaint, is testament to our effectiveness.

10. Privacy Statement (How we use your information):

The Data Protection Act and more recently GDPR, puts obligations on users of personal information and lays down principles for its use. One principle states that information must be processed fairly and lawfully. This means that you are entitled to know how we intend to use any information you provide. You can then decide whether you want to give it to us. The Data Protection Act obliges firms to lodge a notification with the Information Commissioner describing the purposes for which they process personal information. The details are publicly available from the Commissioner’s office at:

Information Commissioner

Wycliffe House

 Water Lane

 Wilmslow

 Cheshire

 SK9 5AF

Telephone: 01625 545745

 Fax: 01625 524510

This privacy policy sets out how we use and protects any information that you provide when you use the website of, or make contact in any way, with: Leasepoint Vehicle Management Ltd, Our Data Protection registration number is Z2043762.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This policy is effective from 6th April 2018 and has regular update since.

We may collect the following information:

• Name and job title.

• Contact information including email address.

• Content of enquiry messages supplied by you.

• Proposal forms: including personal, business, and bank of any applicant.

• Financials: Our underwriters may request bank statements, or accounts/financials for business applications, or payslips for individual applications. Sometimes individuals may need to provide utility bills also, where a proof of address is required.

What we do with the information we gather

• We require this information to be able to propose vehicle leasing and finance applications, with our funding partners.

• We need to store some of this information for repeat customers, in respect of future applications.

Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we track usage

We may collect information about your computer, including your IP address, operating system and browser type, for system administration and to create reports. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.

The only cookies in use on our site are for Google Analytics. Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so that they can improve it.

Like many services, Google Analytics uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site.

Cookies contain information that is transferred to your computer’s hard drive. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page.

Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit the Google website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and these sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease information supplied by you to third parties unless we have your permission or are required by law to do so.

Your ‘right to be forgotten’

What is the right to erasure? Under Article 17 of the GDPR individuals have the right to have personal data erased. This is also known as the ‘right to be forgotten’. The right is not absolute and only applies in certain circumstances.

When does the right to erasure apply?

Individuals have the right to have their personal data erased if:

• the personal data is no longer necessary for the purpose which we originally collected or processed it for;

• we are relying on consent as our lawful basis for holding the data, and the individual withdraws their consent;

• we are relying on legitimate interests as our basis for processing, the individual objects to the processing of your data, and there is no overriding legitimate interest to continue this processing;

• we are processing the personal data for direct marketing purposes and you object to that processing;

• we have processed the personal data unlawfully (i.e. in breach of the lawfulness requirement of the 1st principle);

• we must do it to comply with a legal obligation

Can we refuse to comply with a request?

We can refuse to comply with a request for erasure if it is manifestly unfounded or excessive, considering whether the request is repetitive in nature.

If we consider that a request is manifestly unfounded or excessive we can:

• refuse to deal with the request.

Should we refuse, we would need to justify our decision, and should you not agree you are able to escalate the ICO office, with contact details as detailed above.

If you would like to apply to us to have your information deleted from our system, you can do so, either by writing to us, emailing us, or phoning us and asking for our privacy officer (see contact details at the end of this notice). If we do not require your information any longer in respect of servicing a live lease vehicle you have with us, then we have one month within which to process your request, and confirm it is actioned. We have processes in place to ensure that any request received is properly logged, processed, and actioned in a compliant manner.

Fair Processing notice:

USE OF YOUR INFORMATION BY LEASEPOINT VEHICLE MANAGEMENT LIMITED, THE FUNDERS WE WILL INTRODUCE YOU TO, CREDIT REFERENCE AND FRAUD PREVENTION AGENCIES.

• When you apply for finance, via us, from a credit provider, you must provide us with certain personal information which we will share with our panel of funders. We will also provide your information, and, if applicable, your business partners’ information, to the following fraud prevention agencies to prevent or detect fraud and money laundering, and to verify your identity, and your business partners identity. Some of funders use National Hunter Limited, PO Box 4744, Stone, ST15 9FE, www.nhunter.co.uk; CIFAS, 6th Floor, Lynton House, Tavistock Square, London, WC1H 9LT, www.cifas.org.uk

• If you advise us of a director, a spouse or a financial associate, we will link your records together. You must ensure that you have their agreement to disclose their information. Credit Reference Agencies also link your records together. The links will remain on your and their files until such a time as you or they successfully file for a disassociation with the Credit Reference Agencies to break the link.

• If you give us false or inaccurate information or we suspect or identify fraud, we will record this and may also pass on the information including the names of the partners in your business, at the time of the fraud, to relevant Group Companies, Fraud Prevention Agencies and other organisations such as law enforcement agencies involved in fraud prevention to detect, investigate and prevent crime. We do this as we have a legitimate interest in preventing fraud and money laundering.

• We and other organisations may access and use from other countries the information recorded by Fraud Prevention Agencies, which may be publicly available sources.

• Your data may also be used for other purposes for which you give your permission or, in limited circumstances, when required by law or where permitted by relevant data protection and privacy law.

Our lawful grounds for using your information:

When we use your personal information, we may be doing so to comply with our legal obligations or for our legitimate interests; for e.g. to ensure that we provide the most appropriate offers of finance to you, to ensure that our services function correctly, to prevent fraud and money laundering and to ensure that our records are accurate and up to date. You have certain rights where we use automated decision-making tools to help us decide whether to offer you finance. You can find out more about this and your rights by accessing the privacy notice on our website http://www.leasepoint.co.uk/privacy or by asking the person assisting with your application for a copy.

How to find out more:

This is a summary of how your data will be used when you apply for finance from us. If you would like full details about how your information will be used by us, our funders, Credit Reference Agencies and Fraud Prevention Agencies, including details of your rights in relation to your information, or contact details of the Credit Reference and Fraud Prevention Agencies, please:

• Visit www.experian.co.uk/crain, www.equifax.co.uk/crain or www.callcredit.co.uk/crain or

• Visit www.leasepoint.co.uk at http://www.leasepoint.co.uk/privacy or

• write to Leasepoint Vehicle Management Limited, 1 Macon Court, Herald Drive, Crewe, Cheshire, CW1 6EA or

• contact our Data Protection Officer at feedback@leasepoint.co.uk or phone 01270 620 760

 By signing this order form, you agree to proceed with our terms as listed. If you are unsure about anything please contact us, letting us know of your query so we can respond.

Contacting us with any concerns:

Should you have any concerns over our handling of your data, please contact us at our business address: 1 Macon Court, Herald Drive, Crewe, Cheshire, CW1 6EA. Or via email: feedback@leasepoint.co.uk or telephone: 01270 620 760.

11. Next steps:

If you proceed with an order with us, we will have you complete a proposal form, so that we can seek to obtain finance approval from our chosen funder. Following finance approval, we will formally confirm your order, and will forward to you a set of finance documents, so that you can formally commit to your chosen product/package with our funder directly. We will manage the process throughout, and will be your point of contact from quotation, through to delivery, and then throughout the course of your agreement, until collection is arranged and completed. We cannot provide you with taxation advice, and the ultimate suitability of any product we offer needs to be considered by you before you complete the funder documents that we will forward to you following finance approval. Delivery and collection is included within our quotation within mainland U.K.

Further information on the bodies that we are members of, are regulated, or authorised by:

BVRLA: The British Vehicle Rental & Leasing Association http://www.bvrla.co.uk Our membership number is: 1942

ICO: The Information Commissioners Office: http://ico.org.uk Our registration number is: Z2043762

Leasepoint FCA (Financial Conduct Authority) number: 714000