Citroen is looking to boost its share in the LCV market with this improved version of their largest van, the Relay. Jonathan Crouch reports
Sharing a platform with the Peugeot Boxer and Fiat Ducato, Citroen's Relay scores with keen pricing and strong equipment levels. If you thought this sector of the commercial vehicle market began and ended with the Ford Transit, you'll find the Relay offers a wholly convincing alternative, with features you wouldn't expect at this price point. Thanks to a fresh range of Euro6 BlueHDi diesel engines, it's now more efficient too.
If you're looking for a large panel van, the choices are dizzying. Many manufacturers all clamour for your money, each offering a range of several hundred model permutations that, when broken down, all do much the same thing. How on earth do you make a selection and have any confidence that it's the right one? Or, come to that, even a good one? The good news first. The van market has become so competitive in recent years that the dross has been shaken out.
The other factor that's going to make choosing a big van so much easier is that there are basically just four fundamental vehicle families to choose from. You can go for the trusty Transit from Ford, the high-end Volkswagen Crafter/Mercedes Sprinter package, the increasingly popular Renault Master/Vauxhall Movano/Nissan NV400 tie-up or the van we take a look at here, the Citroen Relay, also sold as Peugeot Boxer and Fiat Ducato. The Relay's been with us since 2007 but the latest model with its BlueHDi engine technology looks best set to crack some seriously big numbers in the UK sales charts.
The Relay goes to battle armed with a three BlueHDi powerplants. Buyers get to choose from 120, 140 or 165PS units - and all are mated to a six-speed, all-synchromesh manual gearbox. All the engines are of 2.0-litre capacity and have been optimised for class-leading fuel economy. There's also the option of a full-electric version.
Citroen has also listened to feedback from existing Relay users who expressed a concern that road noise in the cabin was higher than the class benchmark and this Relay features redesigned shock absorber mountings to reduce the amount of suspension bump and thump entering the cabin. The brakes have been beefed up as well, with dimensional and tolerance changes to make them more effective. They're quieter in operation as well.
If you haven't tried a Relay for some time, you may not be up to speed with the way that the current generation design has been much improved in recent years. The front end features large high-mounted headlights incorporating daytime running lights. It also incorporates a multi-piece front bumper to minimise accident damage and reduce repair costs.
Climb inside and you'll be greeted by surprisingly high quality cab trim and a logical dashboard layout. The Relay features a dual passenger seat incorporating a drop-down desk unit. Up to ten in-cab storage areas are available, including the glovebox, a dash-mounted document clip and various open or lidded compartments on the dashboard. In addition, there are large door pockets, storage space beneath the passenger seat and a sizeable 22-litre overhead storage compartment.
There's been a clear effort not just to improve the perception of quality in the cab but also to beef up high use, high stress items such as the rear doors. These have been reinforced and higher strength door hinges are now used. Similarly, the sliding side load doors have benefited from reinforced rails, re-designed runners and improved door locks - all of which raise durability and security standards.
Catering for the requirements of numerous trades, the Citroen Relay range comprises a wide range of body styles, with four lengths (L1, L2, L3, L4) on three wheelbases (3.00m, 3.45m, 4.04m) and with three roof heights (H1, H2, H3). Relay van is available in eight body styles including a Crew Van, with load volume ranging from 8m3 to 17m3 for the panel vans. There's even the option of a full-electric version.
Prices open at around £24,000 excluding VAT for a 30 L1H1 BlueHDi 120 6-speed manual and top out at just over £33,000 for the 35 Heavy series models. There's a choice of four trim levels, 'X', 'Worker', 'Enterprise' and 'Drive'. The 'Enterprise' variants most will choose get a centre-dash infotainment touch screen, air con, parking sensors, cruise control and a perimetric and volumetric alarm as standard.
All Relay models get dark grey and black & red twill seat cloth, and have a smartly finished dashboard that can incorporate a 5-inch colour LCD screen for the media system and an optional reversing camera. That's on top of the electric windows and electrically operated and heated door mirrors that are standard, together with a DAB radio, steering wheel-mounted audio controls and a Bluetooth system. To ensure a comfortable driving position, the steering wheel adjusts for both rake and reach.
What does all that jargon in the model names actually mean? Well, the junior Relay is the L1H1 (short wheelbase, low roof) panel van which can be specified in 3.0 and 3.3 tonne gross weights, and has a load space volume of 8.0 m3. Despite this being the smallest van in the range, it still has a load length of 2670mm, an internal load compartment height of 1662mm, a maximum load width of 1870mm and a between-the-wheel arches dimension of 1420mm - wide enough for an 8ft x 4ft sheet to be loaded flat on the floor.
Graduate to the medium wheelbase L2 model and you can get both standard and high roof formats, giving respective load volumes of 10m3 and 11.5m3. The Relay L2 panel van has a load deck length of 3120mm and either an interior load height of 1662mm (H1) or 1932mm (H2). It can also be specified in 3.3, 3.5 and 4.005 tonne gross weight versions. Should you really need some capacity, the long wheelbase L3 format will be the ticket. In this configuration, the Relay van has a load deck length of 3705mm and an internal load height of 1932mm, which gives a 13 m3 capacity. The largest Relay panel vans are the 3.5 and 4.005 tonne L4H2 and L4H3 models, which have a load deck length of 4070mm. These are produced in 'Heavy Specification' with 16-inch wheels and tyres, and uprated heavy duty rear suspension. In L4H2 format, the Relay has a load volume of 15m3, which is increased to an impressive 17m3 for the L4H3 model.
The 2.0 litre turbocharged BlueHDi diesel engines offer better fuel economy than before, but if you really want to get your running costs down, you'll want to talk to your dealer about the full electric version which can offer a driving range of up to 169 miles.
The Citroen Relay probably isn't going to be the first choice that springs to mind when you're building a preliminary shortlist for a large van, but it definitely deserves to be on your list. The basic van itself is extremely tough and well equipped, and from that point, you can specify a variety of options packs as required.
Citroen has clearly thought long and hard about reducing operator costs. The service intervals have gone out to two years or 30,000 miles. There's also a flexible warranty of 2 years/unlimited mileage or 3 years/100,000 miles, whichever comes first. The standard Trafficmaster system is also a real boon, allowing operators to benefit from efficient vehicle routing, avoiding traffic delays, plus there's the security of stolen vehicle tracking in the event of vehicle theft. If you thought all vans were the same, perhaps it's time you concentrated on how the manufacturers differentiate their products. On that score, Citroen's done a great job with the Relay. It deserves your attention.